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Make an Appointment

What is Ask Us

Need more time with a library staff member than you can get over the phone or if you just walk in? Schedule an Ask Us Appointment.

Ask Us is a one-on-one session with a staff member tailored to meet your specific information needs. The Ask Us service is available at most Library Branches, and appointments are usually 45 minutes long. 

What kind of help can I get?

We can help with all different kinds of technology questions about your tablet, eReader, phone or laptop.

  • Getting started
  • Setting up an email account
  • Sending group emails
  • Recording a video and sharing it with friends
  • Organizing and backing up files
  • Downloading and using apps

We can also teach you how to use Library databases to:

  • Create resumes
  • Start your family tree
  • Prepare for college entrance exams
  • Research businesses
  • Download legal forms and more

Want a guided tour of the branch? We can do that too!

Please note: We cannot offer advice (e.g., medical, legal, investment) except to advise users of reputable sources of evaluative information.

Tax Services 2023

St. Charles County residents with medium to low income filing a simple tax return are eligible for our free tax services at the Library. Appointments will open JANUARY 2.

Make an Appointment

Bring the following documents

  1. Copy of last year’s tax returns - Even if you are a returning customer
  2. Valid Picture ID for Taxpayer & Spouse (Driver’s License, State ID, Passport)
  3. If Married and filing jointly, both spouses must be present to sign
  4. Social Security Cards or Individual Taxpayer Identification Numbers (ITIN) for ALL family members
  5. Birth dates for you, your spouse and dependents on the tax return
  6. Wage and earning, pension or other retirement income statements (Forms W-2, W-2G, 1099-R, 1099-Misc) from all employers/payers
  7. Interest and dividend statements from banks (Forms 1099-INT and -DIV)
  8. 1098 or real estate tax receipt
  9. Proof of unemployment compensation
  10. Brokerage statements
  11. A copy of a voided check or bank account and routing numbers for direct deposit
  12. Proof of child care expenses
  13. Proof of Health Insurance (Forms 1095-A, B or C, Affordable Health Care Statements) or exemption certificate

AARP & VITA – Appointments required

St. Charles County residents with medium to low income filing a simple tax return are eligible.

Corporate Parkway Branch
(636) 332-8280
Thursdays, February 1 – April 11.....................Mornings

Kathryn Linnemann Branch
(636) 946-6294
Mondays, February 5 – April 8....................Afternoons
(No tax services February 19, Appointments Friday, Feb.23............Afternoons)
Tuesdays, February 6 – April 2........................Mornings
Wednesday, April 10........................Mornings

McClay Branch
(636) 441-7577
Tuesdays, February 6 – March 26.....................Afternoons
Thursdays, February 8 – April 11.......................Mornings
Monday, April 1 – April 15.....................Afternoons

Middendorf-Kredell Branch
(636) 978-7926
Thursdays, February 8 – April 4.......................Mornings
Fridays, February 9 – April 5...........................Mornings

Tax Assistance Program (TAP)

To qualify your household income must have been less than $62,000. Please call the branch to make an appointment.

Kisker Road Branch
(636) 447-7323
Mondays, January 22 – April 29........................Afternoons

Test Proctoring Services

The St. Charles City-County Library offers test proctoring services for students taking online courses and are required by their teachers/professors to take an exam in front of a proctor/library staff member. Test proctoring services are offered at multiple, but not all branches across the district (see form for available Library branches):

Make an Appointment

Students should complete the Request for Proctoring form at least 1 week prior to taking the test in order to allow for scheduling. If the chosen branch is unable to accommodate the request, a referral to a different branch will be made.

The student is responsible for:

  • Making all arrangements with the educational institution giving the test. 
  • Bringing all necessary supplies, including pencils, pens, calculator, etc.  
  • Any return postage. 
  • Printing costs at the rate of $0.10 per page.  

A valid St. Charles City-County Library card is required for proctoring services.

Public PCs in branches are not able to download software. If the test requires the use of Public PCs, students are encouraged to test the computers in advance to check for compatibility with the test site/software. 

Tests will be administered according to the directions issued by the educational institution.

The Library does not offer continuous proctoring, rather students will be seated in a public area that allows for supervision by branch staff. Students are responsible for communicating this to their institution.

The Library reserves the right to have a representative administer the test if the proctor should become unavailable. Students who repeatedly cancel or reschedule appointments may be denied service.

Cliff View Branch Closed Friday, June 14

Due to HVAC issues, the Cliff View Branch is closed today, Friday, June 14. The branch plans to reopen on Saturday, June 15.